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Welcome to Team20bd! Below are answers to some of the most common questions about our services, products, and policies. If you need further assistance, feel free to contact us.
What is Team20 ?
Team20bd is a surprise gift shop in Bangladesh specializing in unique, personalized gifts for every occasion. We create thoughtful and fun surprises that leave lasting impressions.
How do I place an order?
Placing an order is easy! Simply:
Browse our website to find the perfect gift.
Add the item(s) to your cart.
Provide customization details (if applicable).
Proceed to checkout and complete the payment.
Can I customize my gift?
Yes! We offer personalized gifts to make your moments extra special. During the checkout process, you can provide details for customization, such as names, messages, or specific designs.
What payment methods do you accept?
We accept a variety of payment methods, including:
Credit/debit cards
Mobile banking (e.g., bKash, Nagad)
Cash on delivery (available for select areas)
Do you offer delivery services?
Yes, we deliver across Bangladesh. Delivery charges and times may vary based on your location and the type of product.
How long does delivery take?
Delivery times depend on the product and location. Typically:
Standard items: 3-5 business days
Customized items: 5-7 business days
What if my gift arrives damaged?
We take great care in packaging your gifts. However, if an item arrives damaged, please contact us within 24 hours with photos of the damage. We will arrange a replacement or provide a suitable solution.
Can I return or replace a gift?
Yes, our Return & Replacement Policy applies to most items. Personalized and perishable gifts, however, are non-returnable unless defective. Please visit our [Return & Replacement Policy] page for details.
Do you offer same-day delivery?
Currently, same-day delivery is available only for select items and locations. Contact us to check availability for your order.
Do you handle bulk or corporate orders?
Yes, we cater to bulk and corporate gift orders. For more details, contact us.
Can I schedule a delivery for a specific date?
Yes, during checkout, you can specify a preferred delivery date. We’ll do our best to accommodate your request.
